We cover 7 Days Replacement Guarantee for all physical products sold on FirozaMart.com. Refund is only applicable to the canceled order items due to product unavailability.

 

REQUIREMENT FOR A VALID RETURN:

  • Proof of purchase (order number, invoice, etc)
  • Reason for return has to be valid and return acceptance conditions met (check out below)

 

VALID CONDITIONS AND REASONS TO RETURN AN ITEM (General):

  • Delivery of wrong product
  • Delivery of defective product
  • Delivery of the products with missing parts
  • Incorrect content on the website

 

THE FOLLOWING PRODUCTS CANNOT BE RETURNED:

  • Underwear
  • Swimwear
  • Skincare, Cosmetics & Perfumes
  • Personal hygiene items such as earrings, wigs and combs
  • Consumables such as cigars and beverages

 

CANCELLATION & REFUND DUE TO PRODUCT UNAVAILABILITY:

Delivery of the ordered items is subject to availability of the products at our vendor’s depot/warehouse/store. We may cancel any order within 4 working days if the stock of the ordered item(s) is temporarily unavailable.

In such a case, if the customer has already made an advance payment against the order, the customer will receive a full refund, if not received any cash-back, within 1-5 working days. Received Cash-back amount will be adjusted with the refund amount.

If the refund amount is below Tk 300, the refund amount will be disbursed through the bKash/Mobile Wallet account of the customer.

If the refund amount is below Tk 50, the refund amount will be disbursed as mobile top-up/recharge to the customer.

Advance payment is required for the delivery of certain vendors’ products. We may cancel any order if the advance payment is not made by the customer for such orders.

 

 RETURN/REPLACEMENT GUARANTEE MAY NOT APPLY IN ANY OF THE FOLLOWING CONDITIONS:

  • Damages due to misuse of the product
  • Incidental damage due to malfunctioning of product
  • Any consumable item which has been used or installed
  • Innerwear, lingerie, socks and clothing freebies
  • Products with tampered or missing serial / UPC numbers
  • Any damage/defect which is not covered under the manufacturer’s warranty
  • Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.

 

N.B: Replacement of the product is subject to the availability of the same on FirozaMart.com.